When any of our customers move out from our storage facilities, we ask them to complete a survey which includes asking for their honest opinion about our facilities and customer service. We want to be sure we are always on our A-game, taking advice from the negative comments and learning more about our customers from the positive comments.
One of our surveys was recently filled out by Rachel A., who told us she had purchased a new home and was taking her belongings there. On a scale of one to four, with four being the best, Rachel gave our Elkhorn staff a four for being friendly and helpful.She noted that our manager, Diane, “has been helpful and friendly anytime I contacted her! She was the reason why I chose this location over other ones!”
Another customer who recently moved out from our Elkhorn facility, Richele M., said she “Really loved Diane. Great place, very clean & safe. I would recommend this place to anyone.”
Here are a few of the things our customers had to say:
“I just wanted to say thank you to whoever puts Bible verses on your sign every few days. I drive right by daily and it has often been an encouragement to me to read those few lines. And I’m sure I’m not the only one who has been blessed by your willingness to share some of God’s words. Keep up the good work and may God bless you for spreading His promises a few words at a time.” – Heather
“Great place to store!” – Terri S. ■ “Excellent!” – Kevin V. ■ “You rock!” – J. ■ “Carrie was very friendly and helpful. Great experience.” – Krystin R ■ “Great facility and service. Thanks, Kerry!” – Fred S. ■ “Outstanding service.” – Janice S.
“Tammy was very friendly and helpful.” – Marcus J. ■ “Thanks for keeping our items safe and secure.” – Keith B. ■ “I’d like to thank all the staff , they were very helpful.” – Brian T. ■ “Dawn has always been very friendly and helpful. You are very lucky to have her!.” – Gretchen S.
“Great staff, very helpful.” – David W. ■ “Awesome.” – Ken C. ■ “Diane was extremely helpful during my entire move. Thanks!” – Reed R. ■ “Keep up the good work!” – James C.
“Excellent staff and facility.” – Linda D. ■ “Was treated very well by staff and will always recommend Dino’s to my friends. Thank you.” – Clyde K. ■ “Good customer service. Thanks a lot!” – Michelle M.
“I love the words of advice on the advertising boards on the side of your buildings. I read the boards every time I drive by and think about the phrase. I appreciate how they aren’t specifically religious and are sound words. Please continue to have these messages. It is more beneficial than to display weekly storage specials and much more interesting. I absolutely love the message on Douglas!” – Sean H.
Our thanks to all of our customers for choosing to store at Dino’s and for their kind, encouraging and helpful comments.