Simple Skills Make You Likable

It only takes just one conversation to make others like you. Here are some simple ways to start crafting a “million-dollar personality” and become the most likable person in the room:

Keep eye contact. The first thing people will try to decide about you when they meet you is if they can trust you – and it’s fairly hard to like someone if you don’t trust them. Their decision is made almost entirely unconsciously, and it usually comes down to how well you can balance conveying two things: warmth and competence. One simple way to show you’re paying attention is to make eye contact and hold it. Making eye contact is also an effective way to convey competence, and studies have shown that those who do so are consistently judged as more intelligent.

Smile. Smiling is another simple and effective way to convey warmth. You also can laugh, tell jokes and use positive body language.

Show enthusiasm. Along with a smile, show some enthusiasm and energy, also known as charisma.

Put away your smartphone. “Pay attention. Look at theother person with no interruptions.

Give a firm handshake. Your handshake should be firm, but not too hard, certainly not limp and soft and with no dominance play.

Call people by name. Repeat people’s names numerous times as you speak to them. Tell someone else these people’s names, in case you do forget and need a reminder. Write names down in your phone with a short description of who they are and how you met them.

Practice your listening skills. Listen more than you speak. Don’t just hear words – actively listen. Active listening requires four steps: hearing, interpreting, evaluating and responding. Drop what you’re doing and pay attention. Paraphrase what you’ve heard and ask clarifying questions. Steering clear of quick judgment and jumping to conclusions. Give feedback to let the speaker know that you heard them.

Know how to accept a compliment. Accepting a compliment can be tricky because you don’t want to seem egotistical. Accept the compliment with confidence by using phrases like “Thanks! Hearing that feels really good” or “Thank you! What an amazing experience.”

It’s OK to stroke egos. Flattery grabs people by their ego and is extremely effective. Flattery comes with a caveat. Too much can be a huge turn off, especially if it doesn’t seem genuine.

If someone is interrupted, ask them to continue. Everyone has been that person who is telling a story, gets interrupted, and then has to awkwardly stand by, wondering if anyone was even listening. You can be that person’s liberator by saying something like, “Hey, can you please finish your story. I would like to hear the rest of it.”

Say you’re sorry. Taking accountability for your mistakes is instrumental in changing someone’s bad impression of you. But an “I’m sorry” when you’re not to blame for something can also be surprisingly helpful. Saying “I’m sorry” when someone tells you about something bad that happened to them is an effective way to show that you’re putting yourself in their shoes and showing empathy.

Practice good posture. Stand and sit up straight. Bad posture sends a message that you’re apathetic or unapproachable. If you convey negative body language, no one will get close enough to find out if you’re likable.

Enunciate at all times. Speaking loudly and clearly makes it easier for people to know what you’re saying.
Though yelling can be frightening, speaking loudly enough to be heard can make you sound smarter and more confident.

Be true to your word. Take ownership of your own mistakes, avoid deceit at all costs and be someone your coworkers can always count on to do the right thing. Ultimately this is what trust is all about. If you seem too warm,people may question your competence. If you appear too competent, people may assume you’re cold. Neither doormat nor jerk are particularly likable qualities. Simply be a person of your word.

Don’t complain. Being around negative people is draining.

Make everyone feel included. No one wants to feel left out. When you’re talking in a group, make sure everyone is involved.

End a conversation the right way. Your final words can leave a lasting impression on a person, so use them right. Send people off with a positive remark, such as “I enjoyed getting to know you,” “I hope you enjoy the rest of your day” or “I’ll remember our conversation.”


“Smile in the mirror. Do that every morning and you’ll start to see a big difference in your life,” Yoko Ono told us. Lots of other folks have things to say about a smile, too.

“Let us always meet each other with a smile, for the smile is the beginning of love,” Mother Teresa.

“Nothing you wear is more important than your smile,” Connie Stevens.

“Lighten up. Just enjoy life, smile more, laugh more, and don’t get so worked up about things,” Kenneth Branagh.

DinoVanAt Dino’s, we are giving you something to smile about – free use of our moving truck!

“Smile, it is the key that fits the lock of everybody’s heart,” Anthony J. D’Angelo.

“Your smile will give you a positive countenance that will make people feel comfortable around you,” Les Brown.

Our Dino’s moving truck is available without charge for four hours to our customers moving stuff in or out of our facility. Now that’s worth a smile!

“A smile is happiness you’ll find right under your nose,” Tom Wilson.

“I wake up every morning with a smile on my face, grateful for another day I never thought I’d see,” Dick Cheney.

“A smile is a curve that sets everything straight,” Phyllis Diller.

There’s no deposit needed to use our Dino’s van. The truck comes with a full tank of fuel, all you need do is bring it back full. One more reason to smile.

“The main thing you have to remember on this journey is just be nice to everyone and always smile,” Ed Sheeran.

“If you smile when no one else is around, you really mean it,” Andy Rooney.

“If the world’s a veil of tears, smile till rainbows span it,” Lucy Larson.

“Wrinkles will only go where the smiles have been,” Jimmy Buffett.

There are three catches to using a Dino’s truck – you must be at least 21 years old, have a valid driver’s license and proof of insurance. Trucks, just like smiles, are available at all Dino’s locations.

“Real men laugh at opposition; real men smile when enemies appear,” Marcus Garvey.

“Everyone looks so much better when they smile,” Jimmy Fallon.

“Wear a smile and have friends; wear a scowl and have wrinkles,” George Eliot.

“Show me a smile, and I’ll show you one back,” Vanilla Ice.
Dino’s gives you more reasons to smile – our trucks come with appliance and furniture dollies and moving pads.

“Dare, dream, dance, smile, and sing loudly! And have faith that love is an unstoppable force!” Suzanne Brockman.

“Smile, it instantly lifts the face, and it just lights up the room,” Christie Brinkley.

Reflections of Customer Appreciation

As we decorate our abodes to bring warmth and cheer through the winter that is here, we should all take time to reflect before the New Year.  Nearly half of the people that come into my office are in a transitional period in their lives.  I feel blessed to be able to help my wonderful customers with not only their storage needs but more often then not, I have been a shoulder to cry on and an ear when they need someone to listen or if they are just so excited about an event in their life and want to share what they are going through.


My customers are very important to me and I would like to share a small token of my appreciation with all of you!  I have placed my business cards all over the tree that I have decorated in my office and each card has a number on the back of it.  Anyone who rents a unit in December will be able to choose a card from the tree for a chance at one of the following gifts:  padlock, disk lock, administrative fee waived or a surprise gift! And any current customer that has a non-delinquent account on December 31, 2013 will be automatically be entered to receive 1 of 6 rent credits ranging from $5 to $30! 

I would like to leave you with one final thought as I had a friend share these 7 Cardinal Rules of Life with me and I would like to share them with you:

1)      Make peace with your past, so it will not disturb your present.
2)      What other people think of you is none of your business.
3)      Time heals almost everything.  Give it time.
4)      No one is in charge of your happiness.  Except you.
5)      Do not compare your life to others and do not judge them, you have no idea what their journey is all about.
6)      Stop thinking too much.  It’s alright not to know the answers.  They will come to you when you least expect it.
7)      Smile.  You do not own all of the problems in the world.

As I sat here and read this, I did reflect on how these ideas apply to my own life but I also thought about all of the stories that my customers have shared with me over the years and how each of their journeys correlated with at least once of these rules.  Perhaps as you sit here and read this, one of the rules stands out for you as well.  I think that it is important for all of us to reflect and remember that we are all dealing with some bit of a struggle in our lives but it is those challenges that make us stronger as a person.  Please carry these rules or ideas with you on a daily basis, find peace within yourself, be kind to your neighbor and always smile and have fun!!